Terms of Service

Last Updated: November 25, 2025

IMPORTANT EMERGENCY INFORMATION

If you are experiencing an emergency or an immediate risk of harm, call 911 or go to the nearest emergency department.

If you are thinking about suicide, considering harming yourself or someone else, or feel unable to keep yourself safe, you must contact emergency services or crisis support immediately. These Terms of Service do not replace crisis intervention services.

1. Agreement to the Terms

These Terms of Service (“Terms”) form an agreement between you (the client) and Stephanie Annesley (“the therapist,” “I,” “me,” or “my practice”). By accessing or using Jane App (“the Platform”), you agree to be bound by these Terms.

The Platform may include online therapy sessions, intake forms, messaging features (if applicable), scheduling tools, and other mental health resources.

If you do not agree to these Terms, please do not use the Platform.

2. Eligibility for Services

By using the Platform, you confirm that:

You are 18 years of age or older (or the age of majority in your province/territory)

You have the legal authority to enter into this agreement

All information you provide is accurate and complete

You will use the Platform only for lawful and permitted purposes

If accessing on behalf of another person, you have legal authority to do so

3. Description of Services

3.1 Therapy Services

I provide regulated psychotherapy and counselling services, which may include:

Individual psychotherapy

Mental health assessments

Treatment planning

Psychoeducation

Referrals when appropriate

3.2 Informational Resources

Any workshops, guides, or educational materials offered through the Platform are for informational purposes only and are not a substitute for therapy or medical treatment.

4. Geographic Limitations

Services are available only when you are physically located in Ontario, Canada, unless otherwise permitted by regulation.

By using the Platform, you confirm you will be in Ontario during all therapy sessions.

5. Account Creation and Information

To access services, you may need to create an account and provide accurate information.

You agree not to:

Create more than one account

Share your login credentials

Create an account on someone else’s behalf without authorization

You are responsible for maintaining the security of your account.

6. Fees & Payments

You agree to pay all session fees in accordance with the rates provided to you.

Payment is due on or after each session, and a valid payment method must be kept on file.

By providing payment information, you authorize Stephanie Annesley to process charges for completed sessions.

If fees change, clients will be notified in advance.

7. Cancellations & Missed Appointments

Appointments cancelled with less than 24 hours’ notice may be subject to the full session fee.

Missed appointments (“no-shows”) may also result in a charge.

Exceptions may be made for emergencies at the therapist’s discretion.

8. Privacy & Confidentiality

Your personal information and personal health information are handled in accordance with:

Ontario’s Personal Health Information Protection Act (PHIPA)

Applicable federal privacy laws

My separate Privacy Policy

By using the Platform, you acknowledge that your information will be collected, used, and stored according to these policies.

9. Technology Use & Limitations

Online therapy involves risks such as:

Technical difficulties

Service interruptions

Possible privacy breaches beyond reasonable control

If a disruption prevents a session from continuing, we will attempt to reconnect or reschedule.

10. Disclaimers

The Platform and any materials provided are offered “as is” and subject to availability.

I do not guarantee uninterrupted access, error-free functionality, or that online tools will meet all expectations.

Therapy outcomes cannot be guaranteed.

11. Limitation of Liability

To the fullest extent permitted by law:

Your sole remedy for dissatisfaction with the Platform is to stop using it.

I am not liable for indirect, incidental, or consequential damages.

I am not responsible for issues arising from third-party providers or technology failures.

This limitation does not apply where prohibited by Ontario law.

12. Ending Services

Either you or I may end the therapeutic relationship at any time.

If services end:

You will be informed of appropriate next steps or referrals.

Your clinical record will be retained for the period required by regulation (typically 10 years from the last session, or 10 years after the client turns 18 for minors).

13. Resolving Disputes

If a disagreement arises, both parties agree to:

Discuss the issue directly and in good faith

Attempt informal resolution

Consider mediation if needed

Legal disputes will be governed by Ontario law.

14. Governing Law

These Terms are governed by:

The laws of the Province of Ontario

Applicable federal laws of Canada

15. Acceptance of Terms

By booking an appointment, creating an account, or checking the agreement box, you confirm that you:

Have read these Terms

Understand them

Agree to be bound by them

16. Contact Information

For questions or concerns:

Stephanie Annesley

Email: [email protected]

Mailing Address:

PO Box 923

Diamond Valley, AB

T0L